Help

Quick answers.

The questions guests ask most. For anything else, the concierge replies on WhatsApp within four minutes.

How do I check in?

On the morning of arrival, you receive a one-time door code via WhatsApp and email. The concierge meets you on request.

What is included in the rate?

High-speed wifi, daily housekeeping (on stays of 3+ nights), 24-hour power, a stocked welcome basket, and direct WhatsApp access to the concierge. Airport pick-up can be added at booking.

How do I pay?

Card payments via Paystack or Flutterwave at booking, in NGN or USD. Bank transfer on request for longer stays. We do not collect cash on arrival.

Can I extend my stay?

Yes — message the concierge and we will check availability and adjust your invoice. Same-night extensions usually fine, weekends sometimes need a unit swap.

What is your cancellation policy?

Free cancellation up to 7 days before arrival. Within 7 days, the first night is non-refundable. Within 48 hours, the booking is non-refundable. Specific reservations may differ — see your booking confirmation.

Are pets allowed?

Some residences yes, some no. Mention it at booking and we will route you to a pet-friendly unit.